VanUmove offers 4 van sizes to accommodate any type of move.
1. Small Van (e.g., Transit Connect) – Ideal for smaller moves or transporting a few items.
2. Medium Van (e.g., Ford Transit) – Suitable for studio flats or smaller apartments.
3. Large Van (e.g., Mercedes Sprinter LWB) – Perfect for moving larger homes or transporting bulky furniture and items.
4. Luton Van (e.g., Vans with hydraulic tail lift) – Best for larger moves or heavy items, offering more capacity and ease for loading heavy goods.

For our home and flat move services, we do not allow other customer's items to be loaded with yours during the move. You will receive an empty van dedicated solely to transporting your belongings from the pick-up location to the destination.

Yes, simply click the "Add Stop" button on the booking page when entering the addresses. If you already have a booking, please contact your service provider if he can accommodate your request.

To confirm your booking, click the "Let's Move" button on the Landing page and complete all the details required.

You have the option to pay a 35% deposit when your booking is confirmed, with the remaining balance payable in cash to the driver. Alternatively, you can choose to pay the full quoted price online at the time of booking.

When you book with us, you're all set! There are no additional documents required for you to sign.

We’ve created a dedicated page with tips and tricks to help you get the best price. You can check it on our “Blog”.

Prices tend to increase as your moving date approaches because the lower-priced Man and Van service providers get booked quickly. We recommend booking a Man and Van service provider as early as possible to secure the best rates.

For business customers, please get in touch with us regarding invoiced bookings. For domestic customers, we require initial payments for all bookings. Drivers registered on our platform handle multiple jobs daily, and we need to ensure that your assigned driver isn’t scheduled for another job once they’ve been booked.

To avoid loss of business for our drivers due to last-minute cancellations, we must take payment for the job in advance.

After you complete your payment, a confirmation email will be sent to you, including the driver’s contact information. Any updates or changes to your booking will be sent via the provided email address.

Once a Man and Van provider has confirmed your booking, the responsibility for fulfilling the booking rests solely between you, the customer, and the assigned driver, as stated in our Terms and Conditions.

All drivers registered with us are self-employed contractors who manage their vehicles and handle bookings. By agreeing to these terms, you acknowledge that VanUmove's liability for non-fulfilment of the contract is limited to the amount of the Initial Payment. Any further liability falls on the booked Man and Van provider. Please get in touch with your driver directly to confirm details and address any concerns with us before the job begins.

Yes, your driver can provide a receipt upon request. VanUmove will issue a receipt only for the initial payment made to us. However, any receipts for payments made directly to your service provider must be obtained from them at the time of payment. VanUmove cannot issue receipts for those payments, as we do not handle those funds.

No VAT charges are added to your quotes. This is because all of the drivers on our platform are self-employed and incorporate any overheads into their pricing structure.

Although we are separately working with VAT-registered moving companies.

Please contact us before making your booking at +447395331535 or email us at info@vanumove.co.uk, and we can offer you a solution.

Yes! We understand changes may occur between placing your booking and when your move is due. You can make changes directly from your customer account, but please do so before agreeing with the driver.

Amendments will take effect from the day of receipt if the scheduled driver can accommodate the amendment. If the driver cannot meet the changes, we will do our best to find you a replacement. However, we cannot guarantee an alternative due to driver availability. Any rescheduling request made 24 hours before the move will incur a loss of your initial payment if the original booking is confirmed with an assigned service provider and a replacement cannot be found to meet the new scheduled time and date.

Certain items may not be transported due to their hazardous, dangerous or illegal nature. For more details, please refer to our Terms and Conditions page.

Our Man and Van service providers are generally open to transporting pets in their vehicles. However, we highly recommend informing the driver by including this detail in the description box when you make your booking.

In this situation, please give us a call. There’s no need to worry—drivers often spend most of their time either driving or loading vans, making it hard for them to answer calls or respond to texts. We can contact them on your behalf and either have them return your call or pass on messages.

In the unlikely event your van is late, you will receive updates with the estimated arrival time. All of our drivers do our best to be on time. However, they may sometimes be delayed because of traffic, and they will ensure that you are updated on their whereabouts. If the driver is unavailable or the van does not turn up, please call us on 073 9533 1535. If your driver cannot attend a job, VanUmove will send you a replacement ASAP or, in the worst case, refund the Initial Payment made for the booking.

You are able to cancel a booking at any time. In some instances, cancellation fees are applied according to our Cancel and Refund policy.

If you need to modify your collection time, please coordinate directly with the driver to check their availability. If the driver has already arrived at the collection point, you will be charged for any additional time in 30-minute increments.

Is there an extra charge for weekends?

Usually, our service providers set higher rates for weekends and bank holidays. However, the exact pricing varies by provider.

Before your move, please ensure that all your belongings are packed and ready when the driver arrives. Additionally, ensure the driver has access to the building and a suitable spot for the van to park.

The customer is responsible for arranging the van's parking space.

For private parking, make sure the driver can enter it following parking terms and conditions.

For residential parking, usually, a van can be parked if attended for active loading-unloading.

For paid parking, the customer is responsible for covering it.

Charging for the job begins when your driver has parked and contacted you and ends once all goods have been unloaded at the destination.

Either you or an agreed agent must be at pickup and destination during loading and unloading to let them into the collection point. A customer must ensure that all items are loaded onto the van before leaving the premises; you must do an inventory check before your service provider leaves.

Your van is booked for the period of time specified, during which time you will be able to move the items you have listed. Your booking may be confirmed without a complete item list. If there is space in the van (and available weight allowance for the load in the van), your driver may move additional items.
The Van Size Calculator, available during the booking process on the VanUmove platform, will help you choose the right size of the van.
If you are not using the Van Size Calculator, an extra charge may apply (irrespective of the time booked for the move) if the customer booked a smaller van than needed. Any additional charge and upgrade of the van size should be agreed upon with your service provider before work commences. If you have any questions, call us on 073 9533 1535 during office hours, 8 am - 9 pm.

All quotes require a minimum booking time of 30 minutes. If the journey from the collection to delivery address exceeds 30 minutes, the minimum booking time will be the duration of the trip. Also, you must add the time needed for loading and unloading in your booking.

The VanUmove platform gives you a quote based on the details you entered. Any extra will be charged separately. Please fill in all the details accordingly to get the correct final price.

The quotes are based on driving mileage, and we do not specify a route for the driver or take into account where they will park. Likewise, their vehicle may or may not be exempt from government charges. If there are additional costs due to parking, congestion zone charge, low emission zone charge, ferry, toll or other route charges, your driver will make you aware of these, and they will be payable directly to the driver upon job completion.

Yes, the VanUmove platform should recognise the postcode in the congestion charge zone and add £15.00 to the final price. This will be stated in your booking confirmation. If you have to add an extra stop later in the congestion charge zone, a £15 payment must be made directly to a driver.

If you wish to avoid the congestion charge, please consider booking out of Congestion charge hours:

Monday – Friday CC apply between 7 am - 6 pm

Saturday, Sunday, Bank Holidays between 12 pm – 6 pm

Prices are quoted for up to one van load moved from pickup to destination. Should the move require a second journey, an extra mileage will be charged for diesel per mile and extra stops at the driver's rates. If the second trip means that the booked job length is exceeded, then the additional time will be payable at the stated overrun rate per 30 min for the booking in addition to any mileage charge. An extra half-hour is payable from the primary booking time if the booking exceeds 5 min or more. Some drivers may provide up to 10 min extra time for free.

Please be aware that a second journey may not be possible if the booked driver has other bookings following yours, and the extra time required would impact these.

It may be possible to make a detour during your journey, depending on your driver's schedule for that day. Any extra time and mileage will be charged at the driver's rates and be payable to the driver at the end of the job. Please discuss this with your driver before the work commences.

The customer is responsible for ensuring the appropriate number of helpers are booked. If you need additional helpers for your move, please discuss this with your driver directly, as they may have resources available to assist. If the driver cannot provide extra help, you may need to cancel and rebook with a different driver who can meet your needs.

Yes, our Man and Van service providers have the tools to dismantle and re-assemble items. After adding postcodes and choosing your van size, you can add all the items on the booking page “Additional Services”.

Yes, you can book the return trip online with the exact or any other driver.

Yes, all drivers are insured. Each driver is assigned a bronze, silver, or gold badge based on their coverage level. Bronze badge drivers provide basic coverage, while gold badge drivers offer premium coverage.

Drivers who provide us with an external image of their vehicle, along with their driver's license, motor insurance awarded with a Bronze badge.

Drivers who provide us with an external image of their vehicle, along with their driver's license, motor insurance, and goods in transit cover, are awarded a Silver badge.

Drivers who provide us with an external image of their vehicle, along with their driver's license, motor insurance, goods in transit cover, and public liability insurance, are awarded a Gold badge. This indicates they have the highest level of verified coverage.

Yes, for additional insurance coverage, we recommend contacting your home insurance provider or finding one by searching online.

Our Man and Van service providers are committed to treating you and your belongings with care and respect. All vehicles are equipped with straps, blankets, and trolleys to ensure the safety of your items during transport.

If any of your items are damaged during transit, the service provider assigned to your move is responsible for compensating you for the agreed cost of the damage. Please contact the driver directly with the details of your loss/damage. All Silver and Gold service providers carry goods in transit insurance and should be able to cover the agreed costs. It's best to resolve the matter with the driver during the move, but if needed, feel free to contact us for further assistance at +447395331535 or email us

Yes, all of our vans come with at least one driver. Man and Van service providers can also bring helpers to load and unload your items if it was included in the quote.

After the customer enters all the booking details, the driver's profile will be displayed alongside their quote. The profile contains information such as their reviews, vehicle type they use, services offered, and special capabilities like piano moving. You can review these details before selecting the best service provider for your move.

No, we cannot store items in vehicles overnight. This is because we are not accountable for theft if items are stolen.

Not at the moment on the VanUmove platform, but it will be available in the near future.

However, you can request storage directly with your driver.

Not at the moment, but it will be available in the near future.

However, you may request the number of boxes needed in the description box on the booking page, and your Man and Van service provider will contact you about packing supplies.

Upon completing your move, the customer receives an email with a link to provide feedback on the booked driver. Please note that the feedback is carefully reviewed, and in the event of a negative rating, we will investigate any concerns.

While not all drivers on the VanUmove platform specialize in moving a piano, some of them will be able to complete your job! We recommend a Luton van with a tail lift and at least a three-person team to move an upright piano. It's best to check the driver's profile on the quotes page for these details.

We will have a piano move as a specific booking in the near future.

No, we do not provide rubbish or waste removal services, but they will be available in the near future.

Your coupon code will provide a discount for one booking. However, please note that not all Man and Van service providers participate in our discount promotions, as some already offer the lowest possible prices.