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VanUmove Privacy and Cookie Policy
This privacy policy describes how VanUmove collects, stores, uses and protects any personal data of our website visitors and service users.
VanUmove is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.
VanUmove may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Data Protection Officer
If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our Privacy Officer at info@vanumove.co.uk
Types of personal data we collect
We may collect the following information:
full name;
contact information including email address, mailing address and telephone number;
Please note that we do not store any card payment details
How we use your personal data
We may use Your information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
To provide our services to you as well as we may disclose your personal data to our transport service providers as reasonably necessary for the purposes of obtaining or maintaining required service.
We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may contain details of the items you would like to move, the pickup and drop off locations, and the date and times you are interested in as well as the names, telephone numbers and email addresses for contacts at the pickup and drop off locations, additional notes relating to the job that you may have provided, details of item values.
To provide you with service information, news, offers and technical updates.
To contact you for feedback about the service.
We may use the information to improve our products and services.
We may periodically send emails about new website features, events or information which we think you may find interesting using the email address which you have provided.
We may use the information to customise the website according to your interests.
We do not store card details ourselves, however, details may be stored by a PCI compliant third-party payment gateway to facilitate payments and refunds should these be applicable. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
Providing Transport Service Providers data to you
We may disclose Transport Service Providers contact data (name, phone number, vehicle details) to you insofar as reasonably necessary for the purposes of providing the transportation services you have requested. You are only allowed to use and retain this data to allow the service you have requested to complete.
Security
We are committed to ensuring that your information is secure. VanUmove takes reasonable precautions to safeguard the confidentiality of personally identifiable information. In order to prevent unauthorised access or disclosure, we use software which encrypts the information you input. While we endeavour to protect your personal information, we cannot ensure the security of the information you transmit to us in all cases.
Retaining and deleting personal data
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
Customer name, emails, job information (including date, items, and non specific locations), service reviews. We will retain this information on your behalf for 7 years, to allow you to access your historical job details.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our visitor’s needs. We only use this information for statistical analysis.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your rights
Your principal rights under data protection law are:
· the right to request access to your personal data. You may instruct us to provide you with any personal information we hold about you.
· You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
· some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
· the right to restrict processing; You have the right to have processing on your data suspended/restricted.
· the right to object to processing; You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
· the right to complain to a supervisory authority; If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
· the right to withdraw consent; To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. You can request deletion of your data by emailing to info@vanumove.co.uk.
· We may withhold personal information that you request to the extent permitted by law.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You can contact us by post to the address above, by phone on 07395331535, or by email: info@vanumove.co.uk